Career Center

Scott County Veterinary Clinic in Georgetown, KY is looking for a motivated and experienced Veterinary Practice Manager to help run their growing clinic.

The Practice Manager is responsible for assisting the owners with day-to-day administrative tasks, overseeing the receptionists, basic accounting and bookkeeping, office functionality, and office efficiency. Primary duties include:

• Promote a client-centric environment and facilitate programs and processes that meet client needs
• Plans and organizes all personnel activities
• Develops and updates the employee handbook, written job descriptions, employee personnel files
• Schedules and coordinates regular performance evaluations.
• Engages in recruiting of clinic staff
• Recommend compensation changes, promotions, demotions, disciplinary action, and other personnel changes
• Resolve staff issues
• Prepare and manage clinic budgets and financial statements including Balance Sheets, Profit and Loss statements, etc.
• Manage Accounts Receivable and Accounts Payable functions
• Recommend possible changes that can help improve clinic profitability
• Maintain inventory control systems and continuously cost supplies for best prices
• Oversee and manage the reception function, including receptionists
• Engage in marketing activities on behalf of the clinic
• Maintain and coordinate employee scheduling
• Develop and maintain work schedules
• Deliver outstanding customer service to clients and help resolve issues and/or complaints
• Maintain and, where necessary, develop organizational systems to assist in efficiency of operations with the clinic
• Manage and recommend policies and procedures to reflect company culture and business objectives
• Oversee incoming and outgoing communication, including liaising with doctors to help effectively communicate with clients
• Accurately report necessary metrics and data to owners
• Organize and manage time-off requests made by staff according to clinic schedule and submit for approvals
• Serve as a team role model to other staff
• Maintain information in practice management software
• Make recommendations to the practice owners concerning office needs, such as staffing requirements, status changes for receptionists, training needed, and challenges that may arise
• Other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of office management strategies
• Demonstrated leadership experience or potential
• Basic knowledge of accounting and bookkeeping
• Highly organized
• Ability to self-motivate
• Previous office management experience preferred
• Strong communication skills