Are you a team player who is motivated by success? Goal-oriented? Thrives in a leadership position? You may be just the person to complete our pack at The Cat Doctor as a Hospital Manager! An integral member of the veterinary hospital management team, the Hospital Manager must create and maintain a positive culture based on high quality patient care and exceptional customer service. This person is able to develop and implement practical programs and exercise sound judgment while making decisions. Thus, creating a culture of positivity and innovation.
Highly motivated to contribute substantively to the hospital’s success.
Participates in the planning and budget maintenance process.
Ensures the hospital’s team has adequate visibility into operations so that the team members know how the hospital is performing, performance goals, and how they contribute to achieving the goals.
Creates the hospital schedule and manages labor costs to budget.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with IT to resolve technical systems/equipment issues.
Changes focus and roles quickly in order to effectively interact with a variety of people, both inside the hospital and in the community.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Has a high degree of business acumen and is attuned to the variables that affect the hospital’s financial performance
Manages hospital inventory and controls facility and administrative costs.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Supervisory and leadership experience.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Staff management including: coaching, developing, and motivating staff
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Additional Salary Information: Competitive salary based on skills and experience. Benefits include health insurance, 401K with matching, vacation time and paid holidays.
About The Cat Doctor
The O'Brien Veterinary Group was founded on the idea that veterinary medicine is best left to veterinarians. With our very first practice and every day since, we have focused on running the "back end” business centrally, with each practice individually determining the kind of veterinary practice that's best for their patients, clients, and communities. This allows for our veterinarians to focus on what’s most important: the ability to provide the highest quality medicine to their patients. With only 21 clinics within 6 states, we are able to offer exceptional one-on-one support to our employees while encouraging personal and professional growth.