Ready to take the next big leap in your veterinary career? Are you looking for a challenging position leading an amazing team? If you answered yes to these questions, we may have the job for you. Metropolitan Veterinary Emergency Service is looking for a Hospital Director for our rapidly growing service.
The Hospital Director (HD) is to fulfill the leadership role as an “owner” of the hospital’s success. As such, the HD will be accountable for significant results across all areas of hospital performance and growth including staff productivity, staff training and performance, client satisfaction, and marketing effectiveness.
The HD must be active, visible, and involved with the staff and clients and the handling of patients daily. The HD must participate externally by developing relationships with industry groups, related professionals, and community organizations.
The HD must have an understanding of the financial health and growth of the hospital and use it as a tool to monitor and improve the performance.
Duties and Responsibilities:
Oversight of daily operations of the hospital
Employee support, coaching, correction, development, and motivation, particularly at the management level.
Development and implementation of various growth strategies in conjunction with Hospital Board of Directors.
Streamline and establish protocols for staff/client interactions (pet owner/RDVM). Specific examples include (a.) Annual survey to RDVMs about the method with which the hospital communicates with referring veterinarians (b.) Annual review of the fax update process (c.) Annual review of the discharge instructions handouts for clients (d.) annual review of the triage process (e.) develop a client care supervisor role who acts as a liaison from hospital to client/RDVM (f.) review and develop process in how hospital communicates with owners and RDVM calling about in house patients (g.) review and develop process by which owners and RDVMs are updated about lab results on all ER (in house and discharged) patients (h.) develop client education videos and handouts for commonly encountered problems
Demonstrate and reinforce the highest level of client service. Function as client liaison when necessary, managing client relationships
As a partner with the marketing team, help design and implement marketing strategy to ensure continual growth of the practice. Specific examples include the following: (a.) Deliver magnets, referral forms and catchy gifts to top 20 referral clients (b.) continue to deliver annual Christmas cards (c.) continually optimize web site to reflect changes in hospital service (d.) learn how to run down and omit negative online posts visible to the general public (e.) learn to use the AI software text service (f.) inventory event tent items and develop a budget to update the visual appearance of the tent and banners for public presentations
Participate in industry and community activities, while also developing new and unique marketing projects and events. Examples include the following: (a.) continue to attend Bark in the Park (b.) Add one additional community activity in 2020 for the hospital to participate in such as Tuxes and Tails or St. James Art Fair or Derby Pegasus Parade (c.) achieve VECCS Trauma level 1 certification and market it to general public (d.) develop a CPCR training class for RDVMs and clients to be performed at the hospital
Maintain compliance with all laws, regulations, policies, benefits, and contracts.
Development strategy to optimize and maintain hospital culture
Optimization of current hospital practices. Specific examples are as follows: (a.) collection organization presentation of patient information for rounds (b.) execution of treatments (c.) admission of patients to hospital (d.) discharge of patients from hospital (e.) visitation of clients with in hospital patients (f.) handling of euthanasia Optimize transfer of patient information from specialty services to ER service during rounds, analyze and make recommendations to improve the following: treatment process of in house patients, communication of in house patient status to client /RDVM and update of pending lab results to RDVM/ client
Attend at least one national and one local CE meeting specific to the topic of practice management, Join the VMG management group with participation from one other board member (Employer will pay for CE meeting)
Acts as a champion for change and servant leader by identifying, sharing, modeling, and promoting best practices
Establish and implement goals for the practice and staff.
Plan and lead effective employee meetings
Hires, trains, develops and appraises staff effectively.
Responsible for generating and distributing DVM schedule, off requests, CE requests, ensuring contracted DVM work their allotted shifts per month. Oversee technician schedule with assistance of nursing care director.
100% employer paid family medical insurance
Yearly CE Allowance
401k retirement benefits
Doctorate of Veterinarian Medicine (DVM/VDM) degree
The Hospital Director should possess a bachelor’s degree (MBA preferred) or CVPM training.
Strong verbal and written communication abilities
Effective decision-making skills
Experience with developing budgets and writing business plans
About Metropolitan Veterinary Emergency Service, P.S.C.
Louisville and its Metropolitan area is comprised of approximately 1.3 million people. The city is a nice mixture of quiet neighborhoods, vibrant riverfront, growing music/public radio scene and culinary/performing arts all set at a Midwest pace. We have a great ballet, opera, and Kentucky Center for the performing arts. There is a huge culinary scene in Louisville with hip restaurants as well as a growing food truck market. Obviously, the city's most noteworthy event is the Kentucky Derby which spans 2 weeks of fun filled events including the Pegasus parade and Balloon Glow leading up to the actual horse racing of Oaks and Derby. We have several large music festivals per year as well as plenty of outdoor opportunities for hiking, biking, canoeing, etc. Louisville is also only a few hour trip from many other metropolitan areas including Chicago, Indianapolis, St. Louis, Cincinnati.