DUTIES AND RESPONSIBILITIES:

• Upholds core values, standards, and ethics
• Communicates the practice’s values and mission to the team. Leads, motivates and develops staff. Helps to build and maintain morale
• Promotes a cooperative working environment among staff members; understands the value of teamwork
• Full cycle human resource management, including hiring, on-boarding, training, counseling, evaluating, terminating and recording & managing HR documentation

• Promotes continuous quality improvement to ensure the practice’s success and achieve the vision
• Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care
• Working in conjunction with Practice Owners will be responsible for day to day operations
• Project and Program management
• Inventory management
• Medical Records management
• Writes and maintains procedural, process and program manuals
• Enthusiastically willing to perform as necessary to help the practice function as a unit
• Ensure an outstanding customer experience from end-to-end

ADDITIONAL REQUIREMENTS:

• Ability to analyze various sources of data in order to establish priorities and initiate operational programs
• Sound personal judgment in decision-making; attention to detail
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of human resource management, including hiring, on-boarding, counseling, terminating and recording & managing HR documentation
• Spot check and audit programs, billing and labs
• Demonstrated ability to show empathy toward clients and compassion for animals
• Excellent interpersonal communication skills
• Event planning/coordination
• Competitor Analysis
• Referral Program
• A commitment to outstanding client service
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Availability to occasionally work after hours, weekends, and evenings.

QUALIFICATIONS:

At least five years or more managerial experience (Veterinary or Medical practice - Preferred)

Certified Veterinary Practice Manager designation or equivalent work experience

Schedule:

• Monday to Friday