TEVA offers 100% mobile equine veterinary services from 3 very specialized trucks equipped with digital wireless radiography, ultrasound, regenerative medicine, shock-wave, lasers, medications and medical supplies. To learn more about us and what we do, check out our website www.totalequinevets.com.
Job Description: SCOPE: The Practice Manager (PM) is critical to the success of the practice, ensuring a positive and productive culture built on shared values and direct communication; creating operational efficiencies and problem-solving to improve client service and employee engagement. The PM exercises sound judgment and the willingness and capability to make decisions in keeping with TEVA’s mission and vision. PM oversees and assists to execute business and marketing activities, works with marketing representative to develop opportunities to promote the practice; directs hiring and training office staff; maintains inventory and inventory control system; manages the practice software, ancillary programs, labs, accounts receivables, implements safety, security, and IT procedures, develops and maintains program and process manuals.
This Job Is Ideal for Someone Who Is:
Dependable – more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Autonomous/Independent -- enjoys working with little direction
Innovative -- prefers working in unconventional ways or on tasks that require creativity
DUTIES AND RESPONSIBILITIES:
Upholds core values, standards, and ethics
Communicates the practice’s values and mission to the team. Leads, motivates and develops staff. Helps to build and maintain morale
Promotes a cooperative working environment among staff members; understands the value of teamwork
Full cycle human resource management, including hiring, on-boarding, training, counseling, evaluating, terminating and recording & managing HR documentation
Promotes continuous quality improvement to ensure the practice’s success and achieve the vision
Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care
Working in conjunction with Practice Owners will be responsible for day to day operations
Project and Program management
Medical Records management
Writes and maintains procedural, process and program manuals
Enthusiastically willing to perform as necessary to help the practice function as a unit
Ensure an outstanding customer experience from end-to-end
Ability to analyze various sources of data in order to establish priorities and initiate operational programs
Sound personal judgment in decision-making; attention to detail
Capable of leading, managing, and coaching staff at all levels
Demonstrated competence in all aspects of human resource management, including hiring, on-boarding, counseling, terminating and recording & managing HR documentation
Spot check and audit programs, billing and labs
Demonstrated ability to show empathy toward clients and compassion for animals
Excellent interpersonal communication skills
A commitment to outstanding client service
Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
Availability to occasionally work after hours, weekends, and evenings.
At least five years or more managerial experience (Veterinary or Medical practice - Preferred)
Certified Veterinary Practice Manager designation or equivalent work experience
Monday to Friday
Additional Salary Information: Benefits included:
Paid time off
Professional development assistance
About Total Equine Veterinary Associates
Total Equine Veterinary Associates was founded on the concept that successful care of a horse, including preventive care, maintenance of chronic illness, and acute treatment of injury is an extremely complex and highly cooperative effort among the owner, the leasee, the rider, the farrier, the groom, the trainer, the transporter, veterinary specialists, and the attending veterinarian. Every horse has a team of people who want what's best, but everyone doesn't always agree what that path may look like. Our "Total Health" approach to horse care takes in to consideration all factors of a treatment situation: client budget, trainer's schedule, rider's discipline, prognosis to return full health, and maintenance care. It's our priority to serve the health and medical needs of the horse, while considering the total health approach of all parties involved with the horse's care plan. Total Equine Veterinary Associates (TEVA) is a full-service, 100% mobile veterinary practice dedicated to providing the most advanced on-farm veterinary care. TEVA brings the best to keep horses Healthy for Life.TEVA operates from 3 very specialized trucks equipped with digital wireless radiography, ultrasound, regenerative medicine, shock-wave, lasers, medications and medical supplies.